What’s the difference between Level 1 and Level 2 charging?
Level 1 uses a standard outlet and charges slowly. Level 2 requires a dedicated circuit and charges significantly faster, which is what most homeowners choose.
Does my panel need to be upgraded to install a charger?
It depends on your panel's current capacity and how much power the charger needs. We'll assess this before recommending anything.
Do I need to evacuate if I smell burning or see smoke?
If you can safely identify where the burning smell is coming from, turn off the power to that room at the electrical panel. If you can’t locate the source, shut off the main breaker, leave the home, and call Durbin Electric right away. If there is an active fire, call 911 first.
Will you fix the emergency permanently, or just make it safe for now?
Our goal is to resolve the actual issue on the spot when possible. If further repair is needed, we'll make the situation safe first and explain next steps.
Is there an extra charge for emergency or after-hours service?
Emergency calls may include an after-hours dispatch fee. We'll explain any cost before work begins.
How fast can an electrician get to my home in an emergency?
We prioritize emergency calls and dispatch as quickly as possible, day or night.
Will a repair affect other outlets or circuits in the home?
It depends on how your home's wiring is set up. Some issues are isolated to one outlet or switch, while others affect an entire circuit.
What causes a breaker to trip repeatedly?
This is usually a sign of an overloaded circuit, a wiring issue, or a failing breaker itself, and requires a diagnosis to confirm which one.
Can a repair be done without shutting off power to the whole house?
In most cases, yes. Only the affected circuit needs to be shut off, not the entire home.
How long does a typical electrical repair take?
Most repairs are completed in a single visit, ranging from under an hour for simple fixes to a few hours for more involved issues.
